Frequently Asked Questions
Everything you need to know about your Indique experience.
What makes Indique hair extensions unique?
Indique is a premier provider of 100% virgin human hair. Our extensions are never chemically processed, ensuring the cuticle remains intact for a natural look, longevity, and superior quality.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the United States. International shipping times vary by location, typically arriving within 7-10 business days.
What is your return and exchange policy?
We offer a 7-day exchange policy on all hair products provided they are in their original, unaltered condition with all packaging and tags intact. For hygiene reasons, used or installed hair cannot be returned.
How do I choose the right hair texture for me?
We recommend matching the extension texture to your natural hair pattern. You can browse our texture guide on each product page or consult with our experts via live chat for a personalized recommendation.
Can I color or heat-style my extensions?
Yes, because our hair is 100% virgin human hair, it can be professionally colored, bleached, and heat-styled just like your own hair. We recommend using a heat protectant to maintain the hair's health.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Affirm and Klarna.